Sapphire Soul Motherhood – Privacy Policy

Effective Date: 27 August 2025

1. Introduction & Identity

Sapphire Soul Motherhood ("we", "us", "our") is committed to protecting your privacy. We are based in New South Wales, Australia, offering motherhood coaching services globally via our website www.sapphiresoulmotherhood.com.au.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with:

  • The Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs)

  • And, where relevant, GDPR for European visitors

2. What Personal Information We Collect

We may collect the following types of information to provide our coaching services effectively:

  • Contact & Identification: Name, email address, phone number, billing details.

  • Service-related data: Coaching goals, session notes, relevant background (e.g., motherhood context).

  • Technical data: IP address, analytics data (e.g., via Google Analytics), cookies.

  • Payment information: Processed securely through trusted third parties (we do not store raw credit card details).

3. How We Collect Information

Information is collected when you:

  • Submit contact or intake forms,

  • Book or attend coaching sessions,

  • Subscribe to newsletters, or

  • Use our website (via cookies or analytics tools like Google Analytics).

4. Purposes for Using Your Information

We use your personal information for:

  • Delivering and managing your coaching sessions,

  • Personalised communications (e.g., scheduling, reminders, follow-up),

  • Improving our services and website functionality,

  • Complying with legal and security obligations.

5. Disclosure of Information

We may share your personal data with:

  • Third-party service providers (e.g., payment processors like Stripe or PayPal, email platforms, analytics services)—only as needed and under confidentiality.

  • Professional advisers or legal authorities, if required by law (e.g., in response to lawful requests).

  • Business restructuring parties, if relevant—though we will notify you of any policy changes.

We do not sell, rent, or trade your personal information.

6. Cross-Border Transfers

As a global service provider, your data may be transferred to and processed in countries outside Australia.
We ensure that international transfers adhere to APP 8, including appropriate safeguards.

7. Security & Storage

We take reasonable steps to secure your personal information through appropriate technical and organisational measures.
However, no system is completely infallible, and we cannot guarantee absolute security of data transmitted over the Internet.

8. Retention & Deletion

We retain your information only as long as needed to fulfil service objectives or comply with legal obligations. After this, we will securely delete or de-identify your personal data.

9. Your Rights

You have the right to:

  • Access, correct, update, or delete your personal information,

  • Withdraw your consent where applicable,

  • Lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC).

10. Cookies & Analytics

We use cookies and analytics software (e.g., Google Analytics) to enhance user experience and understand website usage.
You may disable cookies in your browser settings, though this may affect website functionality.

11. Changes to This Policy

We may update this policy when our practices or legal requirements change. We will post updates on our site and, where appropriate, notify clients directly.

12. Contact Information

For inquiries, corrections, complaints, or exercise of your data rights, please contact us at:
Email: hello@sapphiresoulmassage.com.au
Postal Address: 111 Friday Hut Rd, Tintenbar, New South Wales, 2478, Australia

You may also escalate unresolved privacy concerns to the OAIC.